In its bid to further support driver-partners, Uber has announced the official opening of its Greenlight Hub in Lagos. The hub, which is strategically located at the Maryland Mall in Maryland, will be open six days a week, excluding public holidays.
It will serve as a resource centre where existing and potential driver-partners can receive support for app-related inquiries.
Speaking at the launch, Alon Lits, general manager for Uber, sub-Saharan Africa, says the Greenlight Hub is a support centre that provides driver-partners with established channels of communication to raise individual questions and concerns that they may have.
According to Lits, “We’ve always had partner support centres, but not at the level of the Greenlight Hub, where potential and existing driver-partners can have their concerns and inquiries addressed by our dedicated and professional team.”
Taryn Morris, head of Greenlight for SSA, reaffirms Uber’s commitment to supporting driver-partners, adding that, “We are excited to officially open the new centre in Lagos, Nigeria to offer a new, world-class, technologically advanced place for drivers to get on-board and obtain customer support.”
She points out that, “the new location is also much more accessible to drivers and we aim to have the best driver experience through solid processes and training of our Uber Experts.”
As a way of recognising and surprising exceptional driver-partners, Uber also presented prizes to Usman Oboshi, Remi Afolabi and Edwin Obi, driver-partners with the best rating and longest partnership with Uber.
Prizes were also presented to Blessing Onu, women driver-partner with the longest partnership with Uber, and Iwa Airiohuodion, women driver-partner with the best rating.
“Uber cares about the driver-partners that use the app and we are committed to ensuring that they succeed and thrive in business,” says O’Yoma Ukueku, Greenlight Operations Manager, Uber Nigeria. “Once existing and prospective driver-partners arrive at the Greenlight Hub, they are promptly attended to by our well-trained and professional Greenlight Uber Experts.
There are no costs involved for driver-partners utilizing the infrastructure, we respect them as valuable partners with a voice and a choice and we want them to feel that they can talk to us about anything at any time.”
It would be recalled that Uber recently announced a strategic partnership with Germaine Auto Centre; a Nigerian based auto service and maintenance company, to enable driver-partners operating in Lagos to enjoy top quality vehicle maintenance and servicing.
Source: Business Day